Frequently Asked Questions
Everything you need to know about shopping with Arkray
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $50. Typical delivery times range from 3 to 7 business days depending on your location within the continental United States.
What is your return policy?
Arkray offers a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our carrier's website to monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.
Do you offer international shipping?
Currently, Arkray ships to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I contact customer support if I have an issue?
Our customer success team is available via live chat on our website from 9 AM to 5 PM EST, or you can email us anytime at support@arkray-retail.com.